Privacy Policy:

Onward Manufacturing Company Limited will use your information only for support purposes. OMC will not share this information with any other party.The serial number can be found on the rating plate of your grill under SER. Depending on the unit, the rating plate is located on the back (rear panel), under the pellet hopper lid, or included with the Built-In grill documentation. The serial number begins with a letter followed by "-" and six numbers [X-123456].